Kaiser Permanente--Filing a Complaint
LIST OF WEB SITES THAT
SPECIFICALLY STUDY KAISER
PERMANENTE AND PROVIDE
ADVOCACY AND OFFER
SUGGESTIONS FOR THE
Conahan v. Sebelius and Kaiser
Foundation Health Plan, Inc.
Cases and news
Doctors who cause death
Doctors who go along
with Kaiser tactics
Doctors in charge of
Filing a complaint with Kaiser Permanente Member Services
1 800 464 4000 Member Services Call Center
Kaiser Permanente makes it hard to get through, but it's actually easy to file a
complaint once you get to talk to a human being. You simply have to ignore all
the little tricks they use to get you to hang up.
(Actually, sometimes you get an unhelpful person on the line. In that case, just
call back and get a different person. One employee flat-out refused to take my
complaint. I asked to talk to her supervisor, who was very helpful. One woman
told me she would only take complaints going back three months. Usually they
say six months. But if it's a continuing problem, you should describe recent
events, then you would probably need to go back and explain the beginning of
(Also, you can always fill out a grievance form. You can click on the link above to
download a form.)
When I called Kaiser Permanente Member Services call center today, the
recording said there were "extemely high volumes and wait times." Not true!
The truth was, I waited less than a minute to talk to someone once I had gone
through all the menus.
Also, don't pay any attention when the recording tells you that you have
punched in an incorrect Medical Record Number and 4-digit birthdate (month
and year). Just ignore it. They are trying to get you to hang up and go away.
After you punch in your Medical Record Number and birthdate, there will be
another menu to listen to. Making a complaint with Member Services won't be
one of the options, but stay on the line. There will be a pause in the recorded
menu making you think there are no more options. But if you keep holding, you
will be told to press "0" to talk to someone to make your complaint.
The toll-free number is 1 800 464 4000.
Reporting concerns to The
If your concerns about
quality of care during a
hospital stay cannot be
managers at the hospital,
contact The Joint
organization that accredits
and certifies more than
18,000 health care
programs in the United
Toll-free complaint hotline:
Complaint email address:
Office of Quality Monitoring
The Joint Commission
Oakbrook Terrace, IL